Job offer

Description

KEY ACCOUNT MANAGEMENT - Dubai - Full time 

MyList is looking for a successful, enthusiastic, hard-working Account Manager who shares our passion for Gifts and Customer Service. The candidate will represent MyList products and services in working directly with customers and company partners. The role is to provide excellent levels of customer service – by providing product information and resolving any product complaints/issues. 

You will also be responsible to handle Merit Incentives account when necessary. MERIT Incentives is providing the best gifts, rewards and engagement strategies through innovative technologies for customers and employees in the MENA region & beyond.

MISSIONS

As a Key Account Manager, you are responsible to source, solicit, negotiate and handle all accounts within your assigned portfolio.

  • Create and maintain a close relationship with all existing and new clients

  • Generate and maintain customers of defined accounts/areas through sales activities (face to face sales, phone, entertainment)

  • Provide feedback on changing marketing conditions, including trends in the competition in order to understand better market trends and change possible selling strategies

  • Maintain an up to date account and contact database and special client needs in order to understand better the requirements of the clients

  • Closely monitor accounts revenue and business production of own corporate portfolio to maximize up-selling opportunities, to review direct competition and to conduct regular research.

  • Resolving complaints and preventing additional issues by improving processes.

  • Collaborating with internal departments to facilitate fulfilment of client’s requirements.

PROFILE

  • 5 years of experience within the customer service field

  • Arabic is a plus 

  • Must be a strong-minded, creative, attention to details, strong customer service

  • Attentiveness, time management skills, clear communication skills

 

 

START DATE

ASAP

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